We're here to help
Contact Support
Need a hand? The fastest way to reach us is on WhatsApp or by phone during working hours. For issues on a live job, use the in-app chat, and for anything urgent or unsafe, press the SOS button in the app first.
Reach us directly
Contact channels are being set up. Please check back shortly, or use the in-app chat.
What can we help with?
Payments & wallet
Top-ups, escrow, releasing funds, withdrawals to Mobile Money.
Verification (KYC)
Getting verified as a rider or shopper, or fixing a rejected document.
Disputes & refunds
A delivery went wrong, or you need to open or resolve a dispute.
Safety & reporting
Report a user or an incident. In an emergency, use the in-app SOS button.
Emergencies
If you are in immediate danger, call the emergency services first: Police 191 / 18555, Ambulance 193, Fire 192. Then press SOS in the app so our team is alerted.