Safety Guidelines

• Chat and pay only inside the app. Escrow, ratings and dispute support only work when the money and the conversation stay on FetchIt. Anyone asking you to move off-platform is a red flag.
• Never share your PIN, OTP, or password. FetchIt staff will never ask for them. Your Mobile Money PIN is entered only on your own phone, never given to a rider or "support" caller.
• Agree the price in chat first, then fund your escrow wallet. Money is held safely and released to the provider only after you confirm delivery.

• Check who's coming: confirm the rider or shopper's name, photo, rating and (for riders) vehicle and plate before handing over anything or getting in range.
• Meet at safe, public, well-lit landmarks. Avoid isolated spots, and prefer daytime hand-offs where possible.
• For shopping errands, agree the budget up front and check the item photos and prices your shopper sends in chat before you release payment.
• Inspect your goods before you release escrow or confirm a cash payment. Once released, funds move to the provider.
• Keep your delivery address and personal details in the app; don't post them publicly.
• If something feels wrong, use the in-app SOS button and contact support immediately.

• Complete KYC honestly with your real ID and a clear selfie. Your account is yours alone; never lend it out.
• Confirm the order details in chat before you set off. For shopping, photograph items and receipts so the customer can approve the spend.
• Ride and drive responsibly: obey traffic laws, wear a helmet, and never use your phone while moving.
• Prefer the in-app wallet over cash. If you must handle cash, count it in a safe place and confirm it in the app.
• Use the SOS button if you ever feel unsafe on a job, and let someone know your whereabouts.
• Be professional and respectful. Your rating is your reputation and your livelihood.

To protect the community, the following are not allowed on FetchIt:

• Illegal drugs, weapons, explosives, or any illegal goods.
• Alcohol or tobacco to anyone under 18, and any age-restricted item without proper checks.
• Hazardous, stolen, counterfeit, or perishable items handled unsafely.
• Live animals or anything that endangers a rider or the public.
• Harassment, threats, fraud, impersonation, or violence of any kind.

• Report a user or a problem straight from the chat, or through Contact Support.
• If a payment goes wrong, don't release escrow; open a dispute and our team can refund or resolve it.
• We operate zero tolerance for fraud, harassment and violence. Confirmed breaches lead to suspension or permanent removal.

Questions about staying safe? Reach us any time via Contact Support.