Privacy Policy

• Account details:your phone number, name and role (customer, rider or shopper).
• Identity verification (KYC):for riders and shoppers, a government ID and a selfie used to confirm identity.
• Location data:approximate or live location used to match jobs, show riders on the map and support safety.
• Transaction & wallet data:gigs, payments, escrow, earnings and withdrawals processed via Moolre.
• Communications:in-app chat messages, photos and voice notes exchanged during a job.
• Device & usage data:basic technical information needed to run the app and keep it secure.

• To create your account and match customers with riders and shoppers.
• To process payments, hold escrow, and settle earnings and withdrawals.
• To verify identity (KYC) and prevent fraud and abuse.
• To keep the community safe, including SOS alerts and dispute resolution.
• To provide support and send you service notifications.
• To improve and maintain the platform.

• With the customer and provider on a job, sharing only the details needed to complete it (e.g. name, rating, and a contact channel).
• With our payment processor, Moolre, to process Mobile Money transactions.
• With infrastructure providers that host the platform securely on our behalf.
• With law enforcement or regulators where required by law or to protect people from harm.

We never sell your personal data.

Identity documents and selfies are stored in a private, access-controlled store and are used only to verify providers and prevent fraud. They are not shared with customers and are viewable only by authorised FetchIt staff through secure, time-limited links.

• Sensitive money and identity fields are protected by row-level security and are not writable by clients.
• KYC files are held in private storage; escrow protects funds until a delivery is confirmed.
• Access to personal data is limited to authorised staff for legitimate purposes.

We keep your data for as long as your account is active and as needed to meet legal, tax and dispute-resolution obligations, after which it is deleted or anonymised.

• Access the personal data we hold about you.
• Correct inaccurate information.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for optional processing, such as push notifications.

To exercise any of these, contact us through Contact Support.

• With your permission we send push and in-app notifications about your jobs and account; you can turn these off in your device settings.
• FetchIt is not intended for anyone under 18, and we do not knowingly collect data from children.

We may update this policy and will post the new effective date here. For any privacy question or request, reach us via Contact Support.